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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use 9pokies Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.
9pokies Casino operates under a licence issued by PAGCOR (Philippines Amusement and Gaming Corporation), providing a regulated framework for the casino's operations and player account management.
1. General terms and acceptance
These Terms & Conditions apply to your use of the 9pokies Casino website, account services, games, promotional offers and related features. They are intended to set out the rights and responsibilities of both you and the operator. If you do not agree with any part of these terms, you should not use the website or its services.
By visiting the website, registering an account, making a deposit, entering a game or accepting an offer, you acknowledge that you have read and accepted these Terms & Conditions. Additional terms may apply to specific games, payment methods, promotions, competitions or other services. Where additional terms apply, they should be read together with this document. If there is an inconsistency, the specific terms shown for that service may apply to the relevant activity.
The website is intended for people who are legally permitted to gamble in their location. You are responsible for checking that online gambling is lawful for you before using the service. Access may be restricted in some locations, and 9pokies Casino may limit or refuse access where required by law, regulation, technical controls or internal risk procedures.
You must use the website only for lawful purposes and in accordance with these terms. You must not interfere with the operation or security of the website, attempt to gain unauthorised access, use automated tools without permission, or engage in activity that could harm the operator, other players or service providers.
Changes to these terms
9pokies Casino may update these Terms & Conditions when appropriate, including to reflect changes to games, technology, business practices or legal requirements. The latest version will be made available on the website. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms. If a change materially affects your rights or obligations, reasonable notice may be provided where appropriate.
2. Accounts, eligibility and security
You may be required to create an account before accessing certain features. You must provide information that is accurate, complete and current, and you must update it if your circumstances change. Information provided during registration or verification must belong to you and must not be misleading. Creating more than one account, using another person’s account or allowing another person to use your account may breach these terms.
- You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
- You must keep your username, password and other account credentials confidential.
- You must notify 9pokies Casino promptly if you believe your account has been accessed without permission.
- You must not sell, transfer, rent or otherwise make your account available to another person.
- You are responsible for activity carried out through your account unless you have reported unauthorised access without unreasonable delay.
- You may be asked to complete identity, age, payment or source-of-funds checks.
Verification checks help protect players, prevent fraud, support responsible gambling and meet applicable legal or compliance obligations. You agree to provide documents or information that are reasonably requested for these purposes. If requested information is not provided, is incomplete or cannot be verified, access to some or all account functions may be delayed, restricted or suspended.
You must not open or use an account on behalf of another person. Payments should be made using a method that you are authorised to use. The operator may review transactions and account activity for security, compliance and fraud prevention. Where activity appears suspicious, unlawful or inconsistent with these terms, the operator may take protective action, including delaying transactions, restricting access or closing an account.
3. Deposits, gameplay and withdrawals
Available payment methods, minimum or maximum transaction values and any applicable processing conditions may be displayed on the website or during the transaction process. You should check those details before depositing or requesting a withdrawal. A deposit is not an obligation to continue playing, and you should only deposit money that you can afford to lose.
You are responsible for entering correct payment details and selecting the intended amount. A transaction should not be attempted using a payment method that belongs to someone else unless the operator has expressly approved its use. The operator may reject, reverse or review a transaction where there is a security, identity, fraud or compliance concern.
Games are provided for entertainment. Outcomes are determined by the relevant game rules, approved systems and available technical processes. You should review the rules, stakes, winning combinations and any other displayed information before playing. If a game is interrupted by a technical issue, the operator may investigate the affected activity and take reasonable steps to correct the issue in accordance with the applicable game rules.
Withdrawal requests may be subject to account verification, payment checks, responsible gambling controls, transaction reviews and any conditions displayed when the request is made. Funds may be returned through an approved payment method and the operator may use a different method where necessary for security or processing reasons. Any applicable fees, restrictions or conditions will be shown where relevant.
You are responsible for checking your account balance and transaction history. If you identify an error, duplicate transaction or other concern, you should raise it through the available support channel as soon as possible. The operator may correct obvious errors, including incorrect credits or debits, and may adjust an account balance where a transaction or game result was recorded incorrectly.
Promotions and bonuses
Promotions, bonuses, free-play offers and competitions may be subject to separate terms. Those terms may include eligibility requirements, entry conditions, expiry dates, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the relevant offer terms before accepting or using a promotion. If you do not understand an offer, do not accept it until you have obtained clarification.
The operator may withdraw, amend or cancel an offer where permitted by its specific terms, including where an offer has been used incorrectly, obtained through abuse, or affected by a technical or administrative error. Promotional benefits are generally intended for genuine personal use and must not be combined with fraudulent, collusive or manipulative activity.
4. Responsible gambling, privacy and account closure
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not gamble with money needed for living expenses, bills or other important commitments. Take regular breaks, avoid chasing losses and never gamble when affected by alcohol, drugs, stress or strong emotions.
- Set personal spending and time limits where tools are available.
- Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
- Do not borrow money or sell possessions to continue gambling.
- Do not ask another person to gamble on your behalf or use their account.
- Consider taking a break or requesting account restrictions if you feel your gambling is becoming difficult to control.
- Seek independent support from a recognised gambling-help service if you are concerned about your gambling.
You may request a temporary break, a longer restriction or account closure through the available account or support process. A request may be subject to identity and security checks. Once a restriction or closure has been applied, you must not attempt to bypass it by opening another account or using another person’s account. Responsible gambling controls may also be applied where the operator identifies activity that may indicate harm or risk.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used to provide services, process transactions, verify identity and age, maintain account security, prevent fraud, meet legal obligations and support responsible gambling. You should read the Privacy Policy for further information about collection, use, storage and disclosure of personal information.
By using the website, you may receive service-related communications, including account, transaction, security and terms notices. Marketing communications may be managed through the available preferences or unsubscribe options, subject to any communications that are necessary to operate or protect your account.
Suspension and termination
9pokies Casino may suspend, restrict or close an account where reasonably necessary, including for a suspected breach of these terms, inaccurate information, security concerns, suspected fraud, unlawful activity, responsible gambling concerns or a requirement imposed by law or a competent authority. The operator may also suspend a service for maintenance, technical issues or other operational reasons.
You may ask to close your account at any time. Closing an account does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes, privacy or responsible gambling. Any remaining balance will be handled in accordance with applicable requirements and the relevant account and payment procedures. If an account is closed because of a breach or suspected unlawful conduct, access to funds may be reviewed before any permitted balance is returned.
Liability and contact
The website is provided subject to availability. While reasonable steps may be taken to maintain accurate and secure services, interruptions, delays, technical faults and third-party service issues may occur. To the extent permitted by law, the operator is not responsible for losses caused by misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account credentials, or events outside reasonable control.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law. If you have a question, complaint or dispute, please use the support or contact facility made available on the website. Providing clear details and relevant transaction information can help the matter be reviewed efficiently.